In modern world we rarely work in isolation. Today’s world calls for working across borders. This allows us to pool the best talent around the globe, identify and benefit on any opportunities and tap into creative potential which stems form cross-culture communication.

An intercultural team is a great advantage for the company, due to the variety of experiences and solutions. But on the way to the joint success of an intercultural team, it may be difficult to understand each other due to the cultural characteristics of the team members. Similar difficulties may arise in relationships with clients from different countries, if their cultural characteristics are not taken into account.

That is why we need to consciously develop our CQ – our ability to deliver results in a cross-cultural environment. This entails lectures, trainings, workshops and beyond. Everything we can design and execute for your company.

Members of multicultural teams

Managers of multicultural teams

People who are planning on relocating

Employees who negotiate with clients or partners across cultures

HR-employees who need to ensure engagement from multicultural workforce

what can be included in this topic?

potential problems to be resolved:

communication in a multicultural team

negotiating across cultures

culture shock management

effective adaptation to new cultural context

CQ: how does it work and how to develop it?

multicultural teams do not communicate efficiently;

negotiating with clients or partners from other countries drag on forever and does not yield results

high turnover of employees from abroad

premature termination of international projects/placements

burnout of employees from other countries.

The company has recently merged. As a result, there are employees from all over the world (Spain, USA, Bulgaria, South Africa, etc.) in a newly-born organization. C-Suit level team is no exception. But they are the ones who need to set an example of CQ Leadership and how to bridge the gap between different nationalities.

However, they themselves lack the required knowledge to do that effectively.

problem to be solved

solution

a pre-training questionnaire was conducted to identify the biggest gaps and the most acute problems;

a 4-module online training program was tailor-made to accommodate all the specifics;

a post-training in a form of a chat where participants can ask a trainer any question they might have.

the participants can consciously adapt their communication style in accordance with the context

the participants gained the required knowledge about cultural strategies

the participants learned how they can help develop CQ culture within their company

the company experienced a booming growth which led to a rather quick expansion into different regions around the globe (North and South America, East and Western Europe, Africa and South and South-East Asia).

this in turn caused dramatic increase in hiring people from local markets. Management team struggled to retain the best talent who were leaving the company because of feeling uncomfortable.

problem to be solved

solution

series of diverse lectures and trainings on developing CQ Knowledge within the company.

the trainer participated in the closed Telegram channel where all the participants could share their issues and ask questions.

the trainer created short 3-5-page long materials on different cultures so that participants could make an adaptation to new culture easier.

they understood how exactly could they bridge the cultural gap

the participants realized the importance of leading with cross-cultural intelligence

the participants managed to decrease the levels of turnover of the local hires

an international expert in cross-cultural and client-oriented communication, Orientalist and сertified business-trainer.

has worked in the UK and Russia, both for Russian and international companies.

speaks foreign languages: English (able to hold workshops), Hindi, Urdu.

head of ‘Effective cross-cultural communications’ and ‘Service’ courses in Thinking People company.

full cycle of development and implementation of solutions for clients’ projects: from the analysis of the initial request, the creation of customized and individual programs to post-training support.

co-author of the book «Online-communication: how to effectively communicate through internet»?

HSE Professor (Best Professor in 2020, 2021, 2022 and 2023).