It is considered that modern business people are rational and always strive to make the best possible decisions int their work. But is it always the case? Can someone remain objective and maintain a clear perspective while our workloads expands, stress increases and our tasks become more and more complicated while we need to do everything as quickly as possible.

The clear answer is that all these circumstances create a unique context where standard management tools will not suffice, because when we are required to work in environment where speed of and complexity of our tasks are increasing, our brain might not be quick enough and make mistakes. And these mistakes are called cognitive biases.
However, these biases are not a sentence. If we know how they work and how they look like, we can counter them and make our decisions better.

C-Level executives

Teamleaders

Management

Employees working in project teams

People who tackle new and previously unexplored tasks

what can be included in this topic?

potential problems to be resolved:

biases in decision-making

biases in team communication

information processing

conflicts in teams

errors in decision-making

conflicts between team members and different teams

loss of ideas during brainstorming sessions

conservatism in leadership style

less conflicts in work

more objective decisions

fostering new and creative ideas

One of the key departments of a company has experienced significant problems in two key areas:
1 – the tasks to be done has changed dramatically;
2 – people felt burnt-out because of lack of help from other departments.

problem to be solved

solution

a pre-training questionnaire was conducted to identify specific biases affecting work;

a big 1-day training for 250 people offline simultaneously

they realized that the problem in communication with others was on their end

the team realized that due to biases they unconsciously promoted the old ways of work which were in the way of effectiveness

they created a workaround to increase effectiveness in short- and long-term

the Legal Team of a company is constantly finding itself at odds with other departments.

they complain that no one values what they do and that everyone is ”demanding” the impossible from them and “can’t here reason in their arguments”.

problem to be solved

solution

14-hour Cognitive Biases in Communication training:

14-hour workshop

the Legal team realized that in many cases they themselves were the reason of conflicts

the participants realized how they can bridge the gap between them and other departments

an international expert in cross-cultural and client-oriented communication, Orientalist and сertified business-trainer.

has worked in the UK and Russia, both for Russian and international companies.

speaks foreign languages: English (able to hold workshops), Hindi, Urdu.

head of ‘Effective cross-cultural communications’ and ‘Service’ courses in Thinking People company.

full cycle of development and implementation of solutions for clients’ projects: from the analysis of the initial request, the creation of customized and individual programs to post-training support.

co-author of the book «Online-communication: how to effectively communicate through internet»?

HSE Professor (Best Professor in 2020, 2021, 2022 and 2023).