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Manage Your Emotions During Difficult Conversations
what is this topic about?
The single most important skill for a leader is communication. If it is done incorrectly, it can create unnecessary conflicts, stagnation, a lack of employee engagement, and result in a drop in company performance. One of the main reasons why leaders handle difficult communications poorly or avoid them is that they don’t know how to manage their own discomfort and emotions during these conversations. During this training, participants will learn practical tools and solutions to overcome the discomfort and handle difficult conversations with confidence and ease.
who can benefit from this topic?
Leaders and business managers
01
Entrepreneurs who want to find or polish their competitive edge
02
Team leaders
03
HRs and Talent Managers
04
program of the training
potential problems to be resolved:
Self-Awareness: Recognize and understand your emotions and triggers during difficult conversations.
Preparation: Learn a solution-focused conversation structure and mindset.
Self-Regulation: Learn to regulate your emotions before and during difficult conversations.
Implementation: Get actionable tools and plan behavior change.
You will learn through role-plays, self-reflection, and group-reflection.
Avoiding difficult conversations with employees / teams
Avoiding giving constructive critical feedback, thereby restraining employee growth
Allowing conflicts and problems within the team to build up and escalate
Losing temper or closing in during difficult conversations
01
02
03
04
Losing sight of the goals and the purpose of the conversation
05
key benefits
Increased Self-Awareness of what happens to you during difficult conversations
Self-Regulation: Actionable tools and techniques to navigate your emotions before and during difficult conversations
Clarity on how to prepare a solution-focused conversation structure and mindset
Confidence to address difficult conversations and see them as a path for growth instead of avoiding them
Clear goal and action steps to implement changes in day-to-day operations, and an accountability system to keep them on track
Other programs
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