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Manage your emotions during difficult conversations
what is this topic about?
The single most important skill for a leader is communication. If it is done incorrectly, not
enough, or even avoided, it can create unnecessary conflicts, stagnation, a lack of employee engagement, and result in a drop in company performance. One of the main reasons why leaders handle difficult communications poorly or avoid them is that they don’t know how to manage their own discomfort and emotions during these conversations.
After this training, participants will have:
enough, or even avoided, it can create unnecessary conflicts, stagnation, a lack of employee engagement, and result in a drop in company performance. One of the main reasons why leaders handle difficult communications poorly or avoid them is that they don’t know how to manage their own discomfort and emotions during these conversations.
After this training, participants will have:
A clear goal to improve their communication during difficult conversations and action steps to implement the changes in day-to-day operations, and an accountability system to keep them on track.
An understanding and techniques on how to regulate their emotions and discomfort during difficult conversations, as well as the confidence to address these conversations and see them as a path to growth instead of avoiding them.
who can benefit from this topic?
Leaders and business managers
01
Entrepreneurs who want to find or polish their competitive edge
02
Team leaders
03
HRs and Talent Managers
04
program of the training
potential problems to be resolved:
What are the key challenges in difficult conversation?
How do our body and psychology reacts to difficult conversations?
Key tools for self-regulation: how can I stay on course?
Role-plays, self- and group-reflection
Leaders avoid difficult conversations in and without their teams
Problems build up without being resolved
Leaders lose sight of goals during difficult conversations
Leaders loos their cool during heated conversations
01
02
03
04
key benefits
Leaders will understand what happens with them during difficult conversations
Participants will be able to navigate around most common pitfalls in difficult conversations and reach their goals
Elina Tiliba
Elina is self-leadership coach and business team facilitator who supports people andbusinesses in shaping their future by creating a safe space for self-awareness-led change and growth.
Elina has supported over 300 clients from 35 countries.
Before creating her own business, she held leadership roles in B2B marketing and CRM.
Elina holds an MBA in IT from Riga Business School, a BBA in Business Psychology from RISEBA University, and a Life Coach Certificate from Riga Coaching School.
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