One of the key departments of a company has experienced significant problems in two key areas:
1 – the tasks to be done has changed dramatically;
2 – people felt burnt-out because of lack of help from other departments.

problem to be solved

solution

a pre-training questionnaire was conducted to identify specific biases affecting work;

a big 1-day training for 250 people offline simultaneously

they realized that the problem in communication with others was on their end

the team realized that due to biases they unconsciously promoted the old ways of work which were in the way of effectiveness

they created a workaround to increase effectiveness in short- and long-term