We work in a very fast changing world. Sometimes it can be quite stressful. These are the moments when we especially need to communicate assertively. This includes:

HR-specialists

Team leaders

Project managers

Sales managers

Key Account Managers

Office staff

Managers

Specialists

program of the training

potential problems to be resolved:

Quality and effectiveness of communication: principles and obstacles

Cognitive, emotional, behavioral traps that hinder communication

The nature of assertive communication.

How to balance assertiveness with emotional sensitivity?

Analyzing ourselves, analyzing people: recognizing communication styles and emotional states.

Building relationships, strengthening boundaries, managing communication.

Tools for managing communication: empathic listening, feedback, and tools for influencing others

Employees either avoid difficult conversations or conflicts altogether or they become aggressive in such situations

Employees tend to burn out because of their inability to communicate efficiently with their colleagues or clients

Employees fail to establish strong long-lasting relationships with colleagues or clients

participants increase their confidence and leadership potential

participants’ communication becomes clear and concise

participants can resolve problems quicker and more efficiently