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Customer-Centric Communication
what is this topic about?
In today’s world, finding new clients and retaining existing clients is one of the most essential skills. This includes:
Understanding the clients’ specific needs
Being able to communicate clearly and manage clients’ expectations
Increasing clients’ loyalty and satisfaction
Resolving conflicts without damaging long-term client relationships
who can benefit from this topic?
Team leaders;
01
Project managers;
02
Sales managers;
03
Key Account Managers.
04
program of the training
potential problems to be resolved:
Trends in client behavior: how has it changed?
Managing expectations as a foundation of customer centricity
Explicit and implicit expectations: what is the difference?
Inner and outer customer-centricity: how to do both?
Managers fail to prevent conflicts with clients;
Clients complain that results don’t meet expectations;
Clients are leaving the company.
01
02
03
Customer Journey Map: how to apply it to everyday work?
Managing complaints without losing customer loyalty.
key results
participants will be able to retain clients more efficiently
participants will be able to resolve any conflict situation without damaging the long-lasting relationships
Other programs
cases
